Ahh summer repairs, the season is approaching and that means dealing with really hot windshields. What does it mean for the end seals on your bridge? Question: If you place a bridge on a really hot windshield, will the end seals Injector End Seals melt? Answer: Material injects at 482 degrees Fahrenheit, or 250 degrees […]
Common Orbital Sander Mistakes The random orbital sander is one of the first tools professional headlight restoration technicians should own. The design is simple, and right there in the name – the random orbital sander moves, in a random circular pattern, to sand headlight lenses preparing for the final protective coating. 1. Slow it down […]
When it comes to headlight restoration, shift your focus from trying to sell your headlight restoration service to solving the customer’s problem. Become the problem solver and sell the solution. Example #1 Problem: A customer can’t see at night because their headlights are discolored. Solution: Remove the discoloration and oxidation from the headlight revealing the […]
Finding a competent windshield repair technician should never be left to chance. Help your customers find you. Earn your certification. The Delta Kits Certified Technician symbol has international trust, respect and recognition for the premier training that it represents. Delta Kits, an industry leader for more than 35 years, certifies windshield repair technicians in all […]
Never underestimate customer retention. The cost to attract a new customer is approximately five times greater than the cost to retain a customer. Consider this fact every time your company receives a complaint or your customer chooses to do business elsewhere. Businesses with a high customer retention rate are more profitable than businesses that rely […]
Restoring headlights is a relatively quick and easy process, or it would be. If not for the time it takes to prep the vehicle before beginning the job and cleaning up afterwards. While tedious and time-consuming, protecting the paint is essential. Not only the vehicle you are working on, but any other vehicles that are […]
The COVID-19 virus is not a living organism, but a protein molecule (DNA) covered by a protective layer of lipid (fat). When absorbed by the cells of the ocular, nasal or buccal mucosa, changes their genetic code (mutation) and converts them into aggressor and multiplier cells. Since the virus is not a living organism but a […]
Windshield repair is a great service, is valuable to consumers, and is a viable alternative to a windshield replacement. Given this upside, the relative low cost of entry into the business, and estimated $500 million annual market, scam artists have found a niche. This can affect how customers view your business. This is where windshield […]
Delta Kits recommends that you clean your injector after every use with Denatured Alcohol. But Denatured Alcohol is no longer available in some states, in which case Isopropyl alcohol is a good second choice. Is Isopropyl alcohol, or rubbing alcohol, the same as Denatured alcohol? Alcohol is an organic compound where a hydroxyl group is […]
Whether you are a mobile technician or work out of a shop, how you treat the people you are doing business with is critically important. Distinguishing the difference between a customer and a guest is a start. Excellent customer service creates customer loyalty, positive word-of-mouth reputation, and ultimately helps build your business. Regardless of how […]
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Eugene, OR 97402
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